Australia* Product prices include all taxes.
Welcome to Cigarette Central.We are committed to providing fast, discreet, secure, and reliable shipping services across Australia.
Express Post is NOT available for Tasmania orders.Customers shipping to Tasmania must select the Tasmania Shipping option during checkout. Cigarette Central is not liable for delays, courier issues, damaged parcels, or shipping disruptions caused by incorrect shipping method selection for Tasmania deliveries. Additional transit times may apply for Tasmania and remote regional areas.
We currently ship to most locations across Australia, including:
✅ Residential addresses✅ Business addresses✅ PO Boxes✅ Parcel Lockers
❌ International shipping is currently unavailable.
Free shipping may become available when your order reaches the minimum spend threshold displayed at checkout.
Delivery estimates are approximate only and may vary depending on courier operations, weather conditions, remote access routes, public holidays, and peak seasonal demand.
Some regional and remote locations may experience extended delivery timeframes beyond estimated windows.
Orders are processed Monday to Friday, excluding weekends and public holidays.
During peak seasons, promotional periods, or public holiday periods, dispatch and delivery times may be extended.
Your privacy is important to us.
All orders are shipped using plain and discreet packaging with:
✅ No tobacco branding✅ No cigarette-related labels✅ Secure protective wrapping✅ Tracking included on all orders
Nothing on the exterior packaging identifies the contents of your parcel.
Once your order has been dispatched, you will receive:
✅ Shipping confirmation email✅ Tracking number✅ Courier tracking updates
Please allow time for tracking information to become active after dispatch.
For selected orders, Cigarette Central may require:
✔ Signature on delivery✔ Age verification upon delivery✔ ID verification where necessary
This helps protect customers against fraud, theft, and unauthorised purchases.
By purchasing from Cigarette Central, you confirm that you are:
✔ 18 years of age or older✔ Legally permitted to purchase tobacco products within Australia
We reserve the right to:
Orders will never be intentionally delivered to minors.
Certain regional and remote locations may experience additional delivery delays, including but not limited to:
⚠️ Tasmania (TAS)⚠️ Northern Territory (NT)⚠️ Remote Western Australia regions⚠️ Rural and island locations
Delivery timeframes for these areas may vary depending on courier availability and transport conditions.
While we work hard to ensure timely delivery, delays may occur due to:
Estimated delivery times are not guaranteed.
Customers are responsible for ensuring all shipping details are correct before completing checkout.
Cigarette Central is not responsible for:
Additional shipping charges may apply for returned or redirected parcels.
To help protect our customers and business from fraudulent activity:
✅ Orders may undergo manual verification✅ Suspicious transactions may be delayed or cancelled✅ Additional identification may be requested before dispatch
Cigarette Central reserves the right to refuse or cancel any order suspected of:
All fraud-related activity may be reported to relevant authorities.
Once orders are handed to the courier, delivery operations are managed by the shipping provider.
If your order is:
Please contact us within 48 hours of delivery confirmation.
We will assist in investigating the issue with the courier where possible.
Due to fast processing times:
⚠️ Orders cannot always be modified or cancelled after payment is completed.
Please contact us immediately if changes are required.
Due to health regulations and the nature of tobacco products, we do not accept returns for:
❌ Change of mind❌ Incorrect product choice by customer❌ Opened tobacco products
However, we may assist with:✅ Damaged products✅ Incorrect items sent✅ Missing items
Supporting photos may be required.
For shipping assistance or order enquiries, please contact:
Please include:
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