Shipping Policy
Welcome to Cigarette Central.
We are committed to providing fast, discreet, secure, and reliable shipping services across Australia.
⚠️ IMPORTANT TASMANIA SHIPPING NOTICE
Express Post is NOT available for Tasmania orders.
Customers shipping to Tasmania must select the Tasmania Shipping option during checkout. Cigarette Central is not liable for delays, courier issues, damaged parcels, or shipping disruptions caused by incorrect shipping method selection for Tasmania deliveries. Additional transit times may apply for Tasmania and remote regional areas.
🚚 Australia-Wide Shipping
We currently ship to most locations across Australia, including:
✅ Residential addresses
✅ Business addresses
✅ PO Boxes
✅ Parcel Lockers
❌ International shipping is currently unavailable.
📦 Shipping Rates & Estimated Delivery Times
| Location | Standard Delivery | Express Delivery |
|---|---|---|
| Metro Areas (NSW, VIC, QLD) | 2–5 Business Days | 1–3 Business Days |
| Regional Areas | 3–8 Business Days | 2–5 Business Days |
| Western Australia & NT | 5–10 Business Days | 3–7 Business Days |
| Tasmania (TAS) | 5–10+ Business Days | ❌ Not Available |
| Shipping Option | Cost |
|---|---|
| Standard Shipping | Flat Rate Around $10 |
| Express Shipping | Calculated at Checkout |
| Free Shipping | Available on Eligible Orders |
Free shipping may become available when your order reaches the minimum spend threshold displayed at checkout.
Delivery estimates are approximate only and may vary depending on courier operations, weather conditions, remote access routes, public holidays, and peak seasonal demand.
Some regional and remote locations may experience extended delivery timeframes beyond estimated windows.
⚡ Order Processing & Dispatch
| Order Placement Time | Dispatch Time |
|---|---|
| Before 1:00 PM (AEST) | Same Business Day |
| After 1:00 PM (AEST) | Next Business Day |
Orders are processed Monday to Friday, excluding weekends and public holidays.
During peak seasons, promotional periods, or public holiday periods, dispatch and delivery times may be extended.
🔒 Safe & Discreet Shipping
Your privacy is important to us.
All orders are shipped using plain and discreet packaging with:
✅ No tobacco branding
✅ No cigarette-related labels
✅ Secure protective wrapping
✅ Tracking included on all orders
Nothing on the exterior packaging identifies the contents of your parcel.
🔍 Tracking Information
Once your order has been dispatched, you will receive:
✅ Shipping confirmation email
✅ Tracking number
✅ Courier tracking updates
Please allow time for tracking information to become active after dispatch.
✍️ Signature on Delivery
For selected orders, Cigarette Central may require:
✔ Signature on delivery
✔ Age verification upon delivery
✔ ID verification where necessary
This helps protect customers against fraud, theft, and unauthorised purchases.
🔞 Age Verification Policy
By purchasing from Cigarette Central, you confirm that you are:
✔ 18 years of age or older
✔ Legally permitted to purchase tobacco products within Australia
We reserve the right to:
- Request identification documents
- Cancel suspicious orders
- Refuse delivery where age verification cannot be completed
Orders will never be intentionally delivered to minors.
📍 Remote & Regional Delivery Notice
Certain regional and remote locations may experience additional delivery delays, including but not limited to:
⚠️ Tasmania (TAS)
⚠️ Northern Territory (NT)
⚠️ Remote Western Australia regions
⚠️ Rural and island locations
Delivery timeframes for these areas may vary depending on courier availability and transport conditions.
⚠️ Delivery Delays
While we work hard to ensure timely delivery, delays may occur due to:
- Public holidays
- Extreme weather conditions
- Courier network disruptions
- High parcel volumes
- Remote area transport limitations
Estimated delivery times are not guaranteed.
🚫 Incorrect Shipping Information
Customers are responsible for ensuring all shipping details are correct before completing checkout.
Cigarette Central is not responsible for:
- Incorrect delivery addresses
- Failed deliveries due to customer error
- Parcels delivered to incorrectly supplied addresses
Additional shipping charges may apply for returned or redirected parcels.
🛡 Scam, Fraud & Security Notice
To help protect our customers and business from fraudulent activity:
✅ Orders may undergo manual verification
✅ Suspicious transactions may be delayed or cancelled
✅ Additional identification may be requested before dispatch
Cigarette Central reserves the right to refuse or cancel any order suspected of:
- Fraudulent activity
- Chargeback abuse
- Reselling violations
- False identity usage
All fraud-related activity may be reported to relevant authorities.
📦 Lost, Stolen or Damaged Parcels
Once orders are handed to the courier, delivery operations are managed by the shipping provider.
If your order is:
- Lost
- Damaged
- Missing items
- Marked delivered but not received
Please contact us within 48 hours of delivery confirmation.
We will assist in investigating the issue with the courier where possible.
🔄 Order Changes & Cancellations
Due to fast processing times:
⚠️ Orders cannot always be modified or cancelled after payment is completed.
Please contact us immediately if changes are required.
🚭 Tobacco Product Returns
Due to health regulations and the nature of tobacco products, we do not accept returns for:
❌ Change of mind
❌ Incorrect product choice by customer
❌ Opened tobacco products
However, we may assist with:
✅ Damaged products
✅ Incorrect items sent
✅ Missing items
Supporting photos may be required.
📞 Contact Us
For shipping assistance or order enquiries, please contact:
Cigarette Central Contact Page
Please include:
- Order number
- Full name
- Description of issue