Change address tobacco order: what to do before dispatch

If your tobacco order hasn’t shipped yet, contact the seller now and check your tracking for a MyPost redirect option. Those are the two moves that matter, and they run on separate clocks. Once a parcel is scanned “onboard for delivery,” Australia Post locks the destination and neither track can help you.

Seller track: If your order status still shows “processing” or “not dispatched,” message support and ask for an address edit or cancellation.
Australia Post track: If it’s already in transit, log into MyPost and look for the “Redirect it” option on that tracking entry.

Pro Tip: Redirection only works if the seller included your email or mobile number in the shipping details, and it must match the one on your MyPost account. Different email at checkout? Fix that mismatch first, because it’s the most common reason redirects fail.

Key Takeaways

The fastest fix for a wrong tobacco delivery address is contacting the seller before dispatch, then checking MyPost for a redirect before the parcel goes onboard for delivery.

Point	Details
Act before dispatch	Contact seller support the moment you spot an error, before packing locks the order in.
Use MyPost while eligible	Redirect in transit only works if your email or mobile matches the sender’s shipping details.
Know the cutoff	Once a parcel is scanned “onboard for delivery,” the address can no longer be changed.
Keep your evidence	Save the chat transcript, ticket number, and any written confirmation of the change.
Cigarettecentral reorders fast	Cancel-and-reorder requests are confirmed quickly, with product links ready for a fast replacement.

How to change your tobacco delivery address step by step
What details do you need before contacting support?
How much time do you actually have to change the address?
What can Cigarettecentral change once your order is placed?
A real example of catching an address mistake in time
What our support team checks first
Need to reorder? Here’s how Cigarettecentral makes it quick
Where to check parcel redirect eligibility
Sources
FAQ

How to change your tobacco delivery address step by step

Work through these in order. Skipping ahead wastes time you don’t have.

Check your order status and tracking. Log into your account or click the tracking link in your confirmation email. You’re looking for one of three states: not dispatched, processing, or in transit.
If it hasn’t dispatched, contact support immediately. Use live chat if it’s available, since it’s faster than email for anything time-sensitive. State your order number upfront, give the correct new address in full (including unit or apartment number), and ask directly: “Can you edit the delivery address, or do I need to cancel and reorder?” Get their answer in writing.
If the parcel is already in the Australia Post network, use MyPost. Search your tracking number, and if the parcel is eligible you’ll see a redirect option to a new street address, Parcel Locker, or Post Office. This only works while the sender’s contact details match your MyPost account and the parcel hasn’t reached “onboard for delivery.”
No redirect available? Plan for the original address. Arrange for someone to accept the delivery there, or prepare to collect it from a local post office after a failed delivery attempt.
If the seller insists on cancel-and-reorder, do it properly. Many retailers only permit minor typo fixes and require a full cancellation for a genuine address change. Ask for a ticket number confirming the cancellation, then place the new order yourself with the corrected details rather than waiting for the seller to do it.

Before you end any support conversation, confirm three things: the address edit or cancellation is logged, you have a ticket or reference number, and you know the expected timeframe for either dispatch or refund.

Pro Tip: A support message that gets fast approval looks like this: order number, current tracking status, the full corrected address written out clearly, and a one-line request. Vague messages like “please fix my address” get queued behind clearer ones.

What details do you need before contacting support?

Have this ready before you open a chat window or call, because hunting for it mid-conversation is what causes delays.

Your order number and tracking number, copied exactly as shown on the confirmation email.
The full corrected delivery address, including unit number, floor, or business name if relevant.
Your name and date of birth, in case the seller needs it for age verification on a tobacco order.
The email address and mobile number registered on your MyPost account, matched to what you used at checkout.
Any note on signature-on-delivery, since tobacco shipments sometimes require it and that affects how a redirect plays out.

Pro Tip: Paste this into chat: “Order [number], tracking [number], currently showing [status]. Please update delivery to: [full new address]. Confirm ticket number and expected dispatch date.”

How much time do you actually have to change the address?

There are two separate deadlines, and missing either one closes that option permanently. At seller level, you’re working against the packing and dispatch schedule. At Australia Post level, the cutoff is the “onboard for delivery” scan, the exact moment the parcel is loaded for its final delivery run.

The redirect window closes fast. A successful MyPost redirect typically adds at least one extra business day to delivery, because the network has to intercept the parcel and reroute it before that final scan happens.

A few practical points on fees and delays:

MyPost’s in-transit redirect to a new street address is free while the parcel is still eligible.
Longer-term mail redirection (for 1, 3, 6, or 12 months) is a different, paid service with its own fee schedule, not the same as a single-parcel redirect.
Seller-side cancellations and refunds can take several business days to process once the item is confirmed unshipped or returned.

What can Cigarettecentral change once your order is placed?

We treat every address request the same way: act on it the moment it lands, before packing locks it in. Contact our support team as soon as you spot the error, and have your order number and the corrected address ready. If the order hasn’t entered packing, we can usually amend the delivery details directly. Once it’s packed or dispatched, we follow the same rule most retailers do: cancellation and a fresh order, so we can guarantee the new address is correct from the start.

We confirm every change in writing, either through the chat transcript or a ticket number, so you have proof of what was agreed. Expect a support response quickly and dispatch windows in line with our delivery timelines. Because tobacco orders carry age-verification and signature-on-delivery obligations, check our discreet packaging and delivery guide for what to expect at the door.

Keep hold of:

The chat transcript or email thread confirming your request.
Any ticket or reference number issued.
A screenshot of the confirmed new address, if support sends one.

A real example of catching an address mistake in time

One Cigarettecentral customer realised, minutes after checkout, that they’d left off their unit number entirely. They messaged support within the hour, quoting their order number and the correct address.

The lesson holds regardless of the platform: speed and a paper trail are what turn a mistake into a non-event.

What our support team checks first

When an urgent address request comes in, we check order status, tracking, and MyPost eligibility, in that order. If packing hasn’t started, we edit directly. If it has, we cancel and help you reorder fast.

Flowchart of support team's address change verification steps

Quick checklist to paste into your message: order number, tracking number, correct address, request type (edit or cancel).

Refunds on cancelled orders take a few business days. Knowing that upfront avoids unnecessary follow-up messages.

Need to reorder? Here’s how Cigarettecentral makes it quick

Sometimes cancel-and-reorder really is the cleanest path, and Cigarettecentral is built to make that second order painless rather than punishing. Our support team confirms cancellations fast and points you straight to the right replacement product so you’re not starting from scratch. If you’re after volume and fewer future reorders, the Premium Loose Tobacco 1kg covers extended supply with nationwide dispatch. Want a smaller commitment while you confirm the new address is correct? The Premium Loose Tobacco 500g or Golden Virginia 500g both dispatch quickly without locking you into a full kilogram. Browse the full tobacco range if you’d rather compare everything at once.

To speed things up, message our support team with your order number, the corrected address, and whether you want an edit or a full cancellation. We’ll confirm in writing and get your replacement moving.

Need to reorder? Here's how Cigarettecentral makes it quick — overview diagram

Where to check parcel redirect eligibility

For the definitive rules on timing and fees, check Australia Post’s parcel redirect page directly. The critical cutoff to remember: once a parcel is marked “onboard for delivery,” redirection is no longer possible.

Sources

FAQ

Can I change my tobacco delivery address after ordering?

Yes, if the order hasn’t dispatched yet. Contact the seller immediately, since most retailers can only edit undispatched orders and require cancellation for anything already packed.

How do I redirect a parcel that’s already shipped?

Log into MyPost and check the tracking entry for a “Redirect it” option, which works only if your contact details match the sender’s shipping information and the parcel isn’t yet onboard for delivery.

What if my order requires cancellation instead of an edit?

Ask for a ticket number confirming the cancellation, then place a new order with the correct address. Cigarettecentral processes these quickly and can point you to a comparable product for a fast reorder.

Does Australia Post charge for parcel redirection?

In-transit redirection through MyPost is free while eligible. Longer mail redirection covering 1 to 12 months is a separate paid service with its own fee schedule.

How long does a redirected parcel take to arrive?

Expect an extra business day or more beyond the original delivery estimate, since the network needs time to intercept and reroute the parcel to the new address.